WORK

FICX

CX of the future

SERVICES

Web design

Web development

Creative graphics

Platform

WordPress

Year

2021

FICX
is
a
technology
company
revolutionizing
customer
experience
with
their
no-code,
digital
CX
development
platform
that
enables
businesses
to
automate
customer
journeys.

The Challenge

Formerly known as CallVU, FICX had recently undergone a repositioning and rebranding process, and needed a new website that clearly communicated the power and benefits of their software.

The Approach

We aimed to establish a visual language that was clean and modern, but not too serious. In addition to building out various layouts and compositions, part of the brand communication relied on creative product illustrations that we helped conceptualize and execute.

UX for CX

Without presenting direct product screenshots, we were tasked with communicating the purpose and power of FICX’s development tools through visual compositions and clear navigation to help educate and engage users.

Highlighting features

With FICX providing their users with so many features and capabilities, the website had to break down the specifications and use cases of the product in a multitude of ways.

Educate & inform

To better serve their corporate customer base, the FICX website incorporated ways to highlight the companies resources documents, case studies and press.

Results

FICX
launched
a
robust,
newly
branded
website
that
helps
tell
a
better
story
around
the
company’s
product
with
engaging
visuals
and
information.

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